Returns & exchanges

Unworn items in their original packaging (shoebox included, tags attached) can be returned within 14 days of delivery. To start a return, contact us at [FILL IN: contact email] or via WhatsApp/chat with your order number and reason for return. We'll confirm eligibility and arrange a courier collection or drop-off point. Approved refunds go back to your original payment method via PayFast within [FILL IN: number] business days of us receiving and inspecting the item. Original delivery fees are refunded only where the return is our error; for change-of-mind returns, return shipping is for your account unless we offer free collection. Want a different size or colour instead? Let us know when you contact us and we'll arrange an exchange, subject to stock. If an item arrives damaged, faulty, or wrong, contact us straight away — this is different from a change-of-mind return, and we'll arrange a free collection and a repair, replacement or full refund at your choice, at no cost to you, in line with the Consumer Protection Act. For hygiene reasons we can't accept returns on worn items unless they're faulty. Not sure if your item qualifies? Just ask: [FILL IN: contact email].